Bad news, difficult feedback, painful truth… if they don’t want to hear it, but it needs to be said, tact makes all the difference. Tactful delivery maintains the relationship, shows thoughtfulness, and allows you to be honest yet kind. It’s a must for effective communication: upset people are less likely to listen, whereas tact makes your message easier to accept.

Tact is the art of making a point without making an enemy. (Isaac Newton)

… interested in some inspiring tips on choosing tact, and some exercises to get you started?